1 reviews | Active since Jul 2014
Miway and its very Bad service
The issue that I have experienced was: I was due for my rewards in the month of April 2018 and i have not received them i am being sent from pillar to post with no end result a requedt or case has been logged on saturday its day 8 now and i being told the manager must still decide whether i am getting the rewards or not below are other reasons i was given : the my rewards bonus has been canceled since January, i have changed my policy thats way i nolonger qualify, i did not pay the prorater fee thats way, the manager must decide whether i get a bonus or not i am not sure whats happing To make things worse i have been trying to call back all i am getting is poor service phone lines been dropped in my ear and being asked to hold when i request to speak to a team leader there is never one on the floor nowonder their service is so bad
It occurred on: May 19th, 2018
We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued. One of our agents will be in touch with you to discuss your concerns.
Kind regards,
The MiWay Team
We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued. One of our agents will be in touch with you to discuss your concerns.
Kind regards,
The MiWay Team
Apologies for the delay, we have passed your message on and Khulu will be in touch to assist.
Kind regards,
The MiWay Team
Apologies for the delay, we have passed your message on and Khulu will be in touch to assist.
Kind regards,
The MiWay Team
Please accept our sincere apology for any hassles you have experienced, following the delay and rewards benefit payout – we assure you that this is not the MiWay way. Khulu has since been in touch to help and to let you know the payment has been made to your account.
We thank you for giving us another chance to show you just how much we value you as our client. Please feel free to give us a call if there’s anything else we can help with.
Kind regards,
The MiWay Team
Please accept our sincere apology for any hassles you have experienced, following the delay and rewards benefit payout – we assure you that this is not the MiWay way. Khulu has since been in touch to help and to let you know the payment has been made to your account.
We thank you for giving us another chance to show you just how much we value you as our client. Please feel free to give us a call if there’s anything else we can help with.
Kind regards,
The MiWay Team