Miway and it's lack of urgency to very urgent matters

I reported on Saturday morning that my car was broken into. Was given the case no: c954638 and that someone will call me back soon. Waited for 48 hours almost. Called miway and was told that someone will call me back after my claim for the broken window has been authorised. Again it's been over 24 hours since the last call. No one has bothered to call me back. I've been driving around with a broken window from Saturday morning until now Tuesday afternoon. Exceptionally poor service from Miway.