MIway agents cannot follow simple instruction

iI would just like to express my most annoying experience with Miway insurance.so for the last month now i have received numerous calls from different agents at Miway trying to sell me insurance. So looking at trying to save some money on my insurance and getting a better quote i allow them to proceed with the formalities on obtaining the correct information to provide a proper quote but also advise them that i am currently insured with King Price. With them giving me a decent quote i advise that the miway insurance and monthly debit order is subject to cancellation of my current insurance been cancelled and i am promised that i will not have a double debit order going off and they would assist with cancellation at king price to which they transfer me to king price to do the cancellation however cancellation doesn't take place successfully due to the person at king price advising that they would call me back as their call center is currently inundated with calls. Miway goes ahead and debits my account without following up with me whether cancellation was successful and therefore was double debited after repetitively advise that i didn't not want a double debit order going off and that is WAS SUBJECT to cancellation. Now even though miway could call me constantly to get the sale they could not call once to follow up whether the cancellation was successful. Thabiso calls me after me trying to call them regarding the policy and refuses to refund my monies as i have now decided to stick with my current insures as miway could not take a simple instruction and refuses now after hearing all recordings on conversations about debit order subject to cancellation ..... shocking.