MiWay Admin fail

Dear all Trust all is well The purpose of me writing this experience is to highlight the lack of attention to detail by MiWay consultants at the call center on ***and their capturing s****s is absolutely poor and the funny thing about this is that if I was to have an incident I will have an issue because of the inaccuracies. Firstly, last week I called in to add in a new car to Miway. The first error in my horror was that the car was not covered as per my cover my request on 27/07/2019 as this was the day I was to collect the vehicle from the dealership. This was realized when I called in on Monday to add the vehicle number plate, as being a new vehicle it was not available upon purchase. The consultant who I spoke to said that the cover was to start on 20/08/2019 and when I explained that this cannot be possible as there was a debit of seven hundred some odd rands. She then said she made a mistake and said she would update the plate. So, I know normally once there is update you receive emails from Miway- this did not happen and I called in yesterday and spoke to David Kagasi who claimed it was a system error and went further to say that the incorrect amount was debited from my account and I would get a refund. Furthermore, he assisted me in cancelling a cover on a vehicle that I had sold. I further inquired with him about the correction of number plate and he advised that he would transfer me to tracker. I then was on the line with tracker only to find that this was the incorrect institution and I was supposed to be transferred to Altech Netstar After reviewing the document I realized that one of the pages said that the Mini Cooper was orange (page 13 I think) Now this issue can’t be resolved? Come on guys , can we not get basic admin right?!

Regards,

Ranvir Mahadew