MiWay Add on Insurance Package is a ****

I called MiWay on the 10th of September 2022 spoke to Callyn Jones who asked me to send Pictures for my damaged RIM & Tire and Quotations ,which i did the same day the Claim was moved to Junior Cofelo the Assessor who informed me that i need to take my RIM to Point S for assistance and once that has been done i need to Pay R350 strange enough today is now day 4 when i call am being informed he gave me a settlement amount which i specifically told him from the 1st day that want it neither wanna know the amount as i don't know where they fix Rims ,Point S has finished fixing my RIM only to find out that MiWay hasn't paid them , Am paying a lot of money monthly without skipping it every month never asked for a review on my cover is this the thanks I get for doing so ,I have stories about MiWay but i didn't think its this true ,Is it because i bought a Brand New Car that is my Sin on this case cause am failing to understand how can everyone be *********** with my Claim ,I have been driving with my emergency tire if anything happens to my other tires am *****ed but that on its own its not your concern cause you not affected