MIWAY ABOUT TO BE GIVEN DIRECTIONS TO THE HIWAY

I writing to express my disappointment in the service if Miway as I had a claim early in October i was told that they cannot assist as i didn't have the IMei no of the phone that fell into a dam accidentally on a family day out. I then told the technician Busisiwe Manana IN WRITING to please remove the item and reimburse me for the premims received for that particular item. This was never done and i was debited again for an item that is lost and it is still active on the policy so in essence they are willing to take your money every month and not pay your claim. The to add to that they continue deducting premium for an item that you have claimed for!! I am now sadly contemplating cancelling this policy as I don't get any service. I called a few days after the claim because I then only realized that i had a few other items in the home that i needed to add on the policy like my Wi-Fi devices and laptops but got no call back at all after being promised an agent would call me to note these items on the policy.