MiWay-a *******

<p>In July 2016 my car was broken into in Pretoria Arcadia and several items were ****** in the car because the ******* managed to access my boot too. I reported the matter to the police and to my insurance too viz. MiWay. They promised to deal with the matter as best as they could and so far all that they have done is fix the physical damage to the car and none of the ****** goods have been replaced. Numerous efforts to establish progress or reasons for the delay were made but none have yielded any positive results. At first I was told that the claim was closed due to insufficient evidence and that being the fact that I did not have all the boxes for all the stuff that was ******. This to me is a myth because at my age, I am yet to see a person who has boxes or packaging for all the stuff they have bought. I contacted them and inquired about this and they said that they would revitalise the claim and get back to me. In the interim, I was requested to source some document from SAPS which I did and emailed to them. I made follow ups and to this day, from July 2016, my claim has not been settled and none of my emails have been responded to. The claim no that was allocated to this claim was C752590 and the agent's name was Renier. I also need advise on whether I can cancel this policy meanwhile I have this unresolved matter with MiWay?</p>