NB
Nishan B

1 reviews | Active since Dec 2021

13 Dec 2021, 22:01

Miway

A sales agent call me on Saturday. I refused the product that he was selling. He told me I'm must listen to him. I refused he said he knows were I stay and he is coming to my house now now. It does not stop there with my way after laying a complaint I was giving a run around. Mangers saying they will call me back to give me feedback. But the funny part there was a so called manger called me from his pvt line. Telling me I should drop the complaint. Miway agents are not following the popi act of sa. As they are not allowed to have to call customers from their pvt line.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply14 Dec 2021, 09:27
Official
Thank you for taking the time to share your feedback – this doesn’t sound right at all! Please be assured that we have escalated your query to the right team, who will look into what happened and get back to you with proper feedback as soon as possible. In the interim, please know that we are committed to delivering world-class service and to fixing things when they go wrong.  Best regards,
The MiWay Team