Miway #788954 Lightning damage to Tele, PS4 and modem
<p>This claim was lodged with Miway on the 7th Nov 2016. It's been 2weeks and still not any closer to having this claim resolved. Miway makes use of Panaservices who don't know how to keep to appointments they make. They keep clients waiting for an assesment to be done and when you call Miway to let them know about the poor service they can't comment. Only when you start getting angry after a whole week has passed do they tell you, you can take the equipment in to a reputable assessment company for a report.</p> <p>To top it off once they receive the report they shop around for quotes to see where is the cheapest replacement company which is fine, but to take another whole week for the claim to not even get finalised. I keep calling the claims lady Lebogang who keeps telling me she is going to call me back but never does. You ask to speak to the manager but apparently she is in a meeting, so what do you do. Lebogang said she was going to make a call to verify previous insurance after 2pm today. I called, left messages but still at 3:54pm, nothing has been done.</p> <p>Absolutely the pathetic service I have ever received from Miway.</p> <p> </p> <p>Rheeya</p> <p>Benoni Caravans</p>
We really value your feedback and please accept our apology for the let-down. We have passed your message on and your claims handler will be in touch.
Best regards,
The MiWay Team
We really value your feedback and please accept our apology for the let-down. We have passed your message on and your claims handler will be in touch.
Best regards,
The MiWay Team
We need to sincerely apologise for the hassles you experienced and we assure you that it is never our intention to frustrate you in any way!
Jacky has since stepped in to get to the bottom of what happened, and we confirm that we have since authorised and settled your claim. Please don’t hesitate to give us a call if you need any further assistance!
Kind regards,
The MiWay Team
We need to sincerely apologise for the hassles you experienced and we assure you that it is never our intention to frustrate you in any way!
Jacky has since stepped in to get to the bottom of what happened, and we confirm that we have since authorised and settled your claim. Please don’t hesitate to give us a call if you need any further assistance!
Kind regards,
The MiWay Team
