ZF
Zoltan F

1 reviews | Active since Nov 2019

08 Dec 2020, 08:43

MIWAY

Good day all. July 2020 my vehicle went in for body repairs after a run in with a goat in May 2020. My cover also includes a rental vehicle once the vehicle goes in for repairs. A rental vehicle was never arranged for me so I had to take matters into my own hands. I arranged a vehicle at R600 per day for 26 days as this is how long it took for the body shop to replace a front bumper. When I finally received my vehicle I had to fit the bill for that period. I contacted Miway for reimbur*****t only to find out that they will only pay a maximum of R180 per day for 10 days! So I was offered R1800 which I wasn't happy with at the time. Followed up with them in November 2020 and was told that they haven't payed as I wasn't happy with their offer. So I excepted their offer on the 11.11.2020. To this day I haven't received any comms from them and still no refund!

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Replies (2)
MiWay Insurance
MiWay Insurance's reply08 Dec 2020, 09:28
Official
We’re so sorry to hear of your frustration. We’ve let the relevant team know, and someone will be in touch with you soon. In the meantime, we’d like to apologise for the inconvenience you’ve experienced. 

Best regards,
The MiWay Team
 
ZF
Zoltan F's update08 Dec 2020, 11:14
Reviewer Update
One of your team members got in touch with me on the 11th of November 2020 via email saying that this will be resolved. Still waiting