Miway

Hi, my compliant is specific to the anniversary d/o amount increase.

I have been with miway is 2020 and always received service even though it was 5/10 times but things got done.

I requested for cancellation in May as I was moving over to naked insurance as I had changed address

The 2 “senior” consultant worked efficiently to retain me and my premium was decreased (lower than to what naked was offering)

My premium went from R854.46 to R650

And on Sunday I receive my anniversary letter increasing my premium by almost R300 to R942.5?

From R650 to R942… that is a higher jump

I am annoyed because I was literally moving to naked last month and now I have to go through admin again of looking for a new insurer

Also the lady that called today to “retain” me by saying it’s my anniversary and so obviously the premium will go up and there is no other cheaper insurance….I rate her service 0. She was very abrasive about it going as far as telling me this is her job so she knows?!

She in her experience it has never occurred that clients move when premiums go up b/c another provider offered better?!

I ran through a new offer with Naked and their premium is still good

My car with car hire R699 and home content R80 for R100k

I have been waiting on *** to confirm my car inspection pictures are in order seeing that they had allocated an assessor in MP to inspect a car in GP…incompetence