SM
Sharmaine M
1 reviews | Active since Jun 2019
13 Oct 2025, 09:58
Miway 3rd party claim - Unresolved
Very Bad Service regarding 3rd Party Claims. I dont get any feedback, Sam Gumbi only reads my emails once i get through to her, if i am lucky enough to get through to her. One of Mi-ways clients drove into me, i had to pay out of my own pocket for quotes to damage that was caused by one of their drivers, its been more than two months ago and for about a month Miway keeps on telling me they are still waiting on feedback from their assessor... I have never seen that it takes this long for an assessor to review quotes. I will never refer anybody to Miway if this is the service they provide
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Replies (2)
MiWay Insurance's replyOfficial
13 Oct 2025, 09:59It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply13 Oct 2025, 09:59
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
SM
Sharmaine M's updateReviewer Update
18 Nov 2025, 08:26To date, my claim still didn't pay out, its festive season, prices go up, labour is more, roads are busy, i have kids, it seems that Mi-way doesn't care about that. If you are not with them you are not taken care of. Could anyone please assist to get this matter solved.
SM
Sharmaine M's update18 Nov 2025, 08:26
Reviewer Update
To date, my claim still didn't pay out, its festive season, prices go up, labour is more, roads are busy, i have kids, it seems that Mi-way doesn't care about that. If you are not with them you are not taken care of. Could anyone please assist to get this matter solved.