Miway 3rd Party Claim Delays

On the 24th November 2024 one of miway client bumbed my car at the back.

We went to Police station to do statement and then followed by me submitting a third claim to miway as advised by their client who has an insurance with miway.

I submitted a claim around 26th of November 2024 and submitted all required information.

Then was told by miway advisor that before they can validated my claim they must first validate the claim of their client which I didn't have a problem.

During the December I made a follow up around middle of December and I was informed that their client's claim has been validated then they are busy validating my claim.

Okay around 23rd December 2024 an advisor who was assisting me with my claim went on leave and came back on the 06th January 2025 and on the 09th of January 2025 she informed me that she received an assessor's report and she submitted my claim to her manager for authorization.

I waited for almost three weeks for authorization also after I.have been calling and writing emails for follow up.

Last week on the 28th January 2025 after I requested to speak to the manager I then in the afternoon received an email from miway with settlement offer which I accepted and signed and returned back to them.

I asked the advisor as when I will receive the offer into my bank account however she says they don't have a time frame as to when they make payment but my claim is with their finance department.

It's 7 working days now since I signed and submitted settlement offer but still waiting for payment. 7 days it's reasonable as they don't have a specific time frame.

I wrote an email to the manager for intervention but yet no response from him.

It's really frustrating in this circumstances. I hope they can improve in the future.

It's was terrible experience that I don't wish anyone to experience with miway third party claim.