Miway - 1st claim gone disastrous

I've been with my previous insurance for 10 years and decided to try Miway. I have never had issues before with claiming or service and was hesitant. But with a lot of persuasion and a great discount I thought lets do this.

My first claim experience has been appaling. I registered my claim online and got no confirmation so had to follow up if my claim was registered a day later. Then they ask you to go online to upload pics on their app - could find no place to do so and so had to follow the link that a consultant sent (after having to call again). The upload process is painful to say the least.

Then had to call again to confirm if everything was in order.

Then I was assigned a panelbeater. A week later and no feedback. So I call again. The consultant tells me the parts have been ordered, A few days later (almost a week later) no feedback and I follow up again. The consultant says she cannot get a hold of the panel beater (neither could I that's why followed up again). She will call me back in 30 minutes later.

A day later and still no feedback and so I call again. The consultant also can't get a hold of the panel beater so emails them and thankfully CCs me into the comms. A day later and no response. So I ask for a new panel beater. Consultant send me a message stating he will send it to the assessor.

A day later and still no response.

It is already traumatic dealing with the fact that my car was almost ****** and still on top of this to deal with this service is not nice.

Can someone help me