Miway

I have been in a accident on the 2 of june with my car, i called my insurance Miway to put in a claim. 2 days later. They said the claim is approved and i must take my car to the panelbeaters off their choice. I wasn't happy with that panelbeaters. So i called them and said that I'm not happy with that panelbeaters. So they said they can pay me the claim money out so that i can take is to a place of my choice. On the 11th june i received a mail that i must sign documents for the payout of the claim. Iv'e signed it and send it back to them. They said it wil take 2 working days to pay the money. After 2days iv'e called them and ask when is the claim going to be payed out. We are on the 24th Of june now. From the 11th june until now the 24th june. i haven't received any feedback regarding the claim. there is always an excuse and when i ask to speak to a manager, they are always busy or not available. This is UNACCEPTABLE. Each month they want there insurance money. But when you want to claim there is always a story.