Miway

During September 2021 miway infomed me that my premium on the insurance for my Renault Kwid would increase. I wasnt happy so I called them to discuss the matter. After several discussions between us Miway agreed that if the instalment would increase the access would decrease from three thousand rand to one thousand rand.I aggreed to this and asked them to email me the new documents. When I received the documents nothing aggreed uppon was on paper. In fact an aditional policy for scratch and dent was added to the ammount of R59-00 per month. I then contacted them and informed them to leave the original policy as it was originally.On the 20th of September 2021 I informed them via email to cancel the scratch and dent policy as I have not aggreed to this. The policy was not cancelled and came end of September a premium was deducted. I reversed the payment on which I received a call from them as expected. I then cancelled it telephonically. Came end of October a payment was taken again which I reversed again. I did not receive a call from them as expected. End of November again a payment was taken. I called miway and spoke to a female representative explaining the whole scenario. She ten told me to hold the line as she was transferring me to a senior representative.After holding for twenty minutes I finally put the phone down. It seems to me that miway is a dishonest company that simly doesnt keep their end of the bargain.