LR
Lisa R

1 reviews | Active since Apr 2021

30 Apr 2021, 14:50

MIWAY

On The 9th April 2021 At Around 6:15PM A Datsun Go Plus Failed To Stop At A Stop Street, And Then Banged Into My Vehicle, Which Damaged My Vehicle And Put Me Under A lot Of Stress, He Told Me About His Insurance Company Which Is MIWAY, So I'm Doing A Third Party Claim With Them Cause I don't Have One Of My Own Which Is MIWAY. I'm So Frustrated With MIWAY Has They Seem To Know Nothing.

Let Me Explain!!!

I Was Allocated A Legal Adviser By The Name Brenton ****samy. I Have Being Speaking To Him Till Date, When I Speak to Him Regarding My Claim He Stats That There Clients Claim Is Still On Pre Authorization Over A week And a Half I asked Him Why He says He doesn't Have And Answer Only When Its Approved Then He Can Assist Me. Whats The Use Allocating A legal Adviser If He Cant Assist, Yet I Have Being Explaining To Him That His Client Has Left Me With No Vehicle And I Have No Secondary Vehicle To Move From Point A To B With My Kids And Work As well. All I Ask Is Whats The Hold Up And How Can They Assist Me By Sorting My Vehicle Out ASAP I Understand That There Is A Process To Follow But Why Allocate A Legal Adviser, When All He Says IS He Doesn't Know? I Even Sent Him Emails Has Its Costing Me So Much Calling Daily But This Brenton Doesn't Even Respond When I Asked Him About Responding Back To Me He Says He Doesn't Want To Give Me False Hopes, I Don't Understand False Hopes When My Email Was Wanting To Know Whats Going On With My Claim. MIWAY Your Client Endure Me A lot Of Loss Financially And Its Still Costing Me Till Date, I Don't Have A Secondary Vehicle I need My Vehicle Sorted ASAP, Unless Miway Wants to Give Me A secondary Vehicle While I Wait I Don't Have a Problem, I do Have Patience But With No Answers I'm Getting ****ed Of.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply30 Apr 2021, 17:31
Official
We assure you that it is never our intention to upset you in any way. We have passed your feedback on to the right team, who will get back to you with proper feedback and see how we can sort this out. In the meantime, please accept our apologies for the frustration and inconvenience you have experienced.  Best regards,
The MiWay Team