MIWAY

I am very disappointed and actually shocked by how i have been treated, i took out a business insurance, my 2 cars are on uber and bolt. on the 14th of april one of the cars was in an accident. i reported the accident and a tow truck was sent to fetch the car. The following day i lodged a claim, I received an email from miway giving me the name of the person handling the claim. i i sent him an email and he later gave me a name of yet another person, fine enough i got into contact with the person and he gave me feedback, later sent me an assessment report. days after i inquired about the status of my claim and he told me he was no longer handling the claim and that an assessor will call me. that was the beginning of my nightmare. This assessor phoned me, he was not nice at all. He wanted the details of the company that had towed the car, he wanted to know who that person was, i asked how he would ask me that question when miway had sent the tow truck. he wanted me to give him details of the accident, i told him i was not driving the car at the time, mind you miway has phoned the driver a couple of times before to get the details. I said i was not in a position to give him that kind of information, i was not driving the car at the time of the accident. the driver was the best person to speak to. he continued with his hostile interrogation, almost implying that i had deliberately caused the accident, this was too shocking and upsetting to me, The driver almost died and was injured during this accident. his main concern was the details of happenings days before the accident and not the accident itself, he then sent me a consent later to sign. On that letter my name was wrong, the date of the accident was wrong. i was to give miway consent to obtain the below mentioned information: Movements and information on the vehicle SANRAL/ Etoll movement reports All medical records vehicle tracking movements Cellphone movement reports and locations etc i signed the forms and since that day, i have not received any feedback. i then decided to remove my other vehicle and find another insurance for it, its more than a week now miway says they can not make any changes to my policy because the system is giving errors. i have not paid my end of April premium, i have phoned, emailed and still nothing has been done. i am very disappointed and shocked by the treatment, was i wrong to report and lodge a claim. This was an accident, it was not deliberate, why then am i made to feel like its my fault.