1 reviews | Active since Jul 2016

02 Mar 2017, 17:44

MiWarranty, Motorite: Bad service

<p>I have the MiWarranty option with MiWay, i got a problem with my gearbox, i called for a claim got all the documents required. The garage quoted me over R16000 and this was a mechanical fault.</p> <p>MiWay/Motorite only gave me 6250, Not even half the amount of the quote and i am entitled to twice that because they classified it as "Wear and Tear" when the garage had clearly termed it as a mechanical failure!</p> <p>Its a bit frustrating because clients pay insurance not to end having to pay huge amounts but with this it seems like this insurance package has no value</p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply02 Mar 2017, 21:39
Official

We hear you and we'll be sure to get an agent to give you a shout first thing in the morning!

In the interim, please accept our sincere apology for upsetting you in any way!

Best regards,

The MiWay Team

MiWay Insurance
MiWay Insurance's reply08 Mar 2017, 14:36
Official

Mathew we’re really sorry that you’re unhappy with the outcome of the claim.

Hlengiwe has since been in touch to discuss your concerns, and she has explained your policy cover in more detail! Please feel free to get in touch if you need any other help.


Kind regards,
The MiWay Team