Mission to claim through Miway!

I've been a client of Miway for years and i have never claimed a sent from them. I then had an accident and damaged the front right suspension and control arm system. I then took the car to ford as it is a ford brand for a full assessment. I then had to drive to different service centers only for them to tell me they can not cover the damage. Weeks went by then a consultant in the legal department phoned me and asked me to send him some details. After explaining to him the situation he promised to raise this query and someone will contact me. Weeks again went by and I phoned in to find out the status of the claim. Still showing processed om their system. The guy i spoke to then escalated the matter to management. Its been another few weeks and still no feedback from Miway. I am shocked in the terrible service i am receiving. I considered insuring my other car through Miway but there is no way I can do that aftwr the bad taste.