Missing inspection certificate

I joined MiWay insurance in December 2017. Upon joining I was requested to take my car to any PG Glass for an inspection and was told that PG Glass would send the inspection certificate through to MiWay. I've been under the assumption was done as I took my car for inspection on the very same day I joined the policy. However, to my horror, late on Monday 19th February 2018 I received an SMS from MiWay alerting me that I needed to do an inspection on my car for me to have cover.

On the morning of the 20th February, I called into the MiWay call center and was assisted by a gentleman of the name Vusi. I explained the situation to Vusi and he advised that they did not have the inspection certificate on record even though I already did it and it meant I was not covered although I've been paying premiums for months. At this point I was furious and ready to cancel the insurance because I did not see why they've been debiting my money if they aren't covering my car even though I did do the inspection they requested. At this this point Vusi asked me to send the inspection certificate directly to MiWay but I last saw it in December and did not know where to start looking for it so my solution was to say let's cancel the policy since I'm not covered anyway. However, in the midst of my frustrations with MiWay and their useless processes, Vusi asked at which PG Glass I did my inspection and on what date and he took upon it himself to contact them and get them to send the inspection certificate which he loaded into the system and secured that I have cover as I am supposed to have had since day 1.

So MiWay can thank Vusi for still having me as a customer because I was ready to move my business elsewhere. And I would like to recognize the professionalism showed by him throughout the call and going the extra mile to ensure my query was resolved.