Missing Assessor's Report Hampering Bakkie Repair

A week ago MiWay had an assessor come out to my premises to evaluate my bakkie's canopy door. I was called back in 48hours by a consultant who confirmed my claim was rejected due to the evaluation report stating rust on the canopy, which would cost me less than my excess to repair. Fair. After requesting the assessor's report twice I am still waiting. Seems communication with the initial consultant has gone AWOL. I called MiWay yesterday and another consultant sent me what looks like a quote for repair. I have also emailed their claims department over 3 business days ago, no reply.