Misrepresentation

In December 2014 i had a incident with the bonnet of my car being dented, i had a policy with mismart which is a department of miway, i tried contacting them and could not get through!, so i decided because it was the festive period i would wait till january 2015 but unfortunately just before christmas i had another incident were my bumper was slightly damaged so i tried to get ahold of mismart again, but yet again nothing so i called Miway and they transferred me to mismart. i spoke to a lady whom i told clearly to make two separate claims. but due to her incompetence she put both incidents on 1 claim. it took three months due for them to come back to me after me driving twice to their service provider to get quotations which was also their fault due to miscommunication. Finally when having my claim rejected due to it being over the claimable amount due to both incidents being put on one claim they have the audacity to ask me to remember the number i dialed in december to listen to the call records. i told them i cannot remember it. they now tell me to put in a dispute and wait. i have a dented bonnet and bumper and still nothing!! i want my damages repaired totally unacceptable