MISMART takes longer than a month to process claim then REJECTS it for no reason.

I submitted a claim via on my scratch and dent cover( Mismart) in January.

IT WAS ASSIGNED TO SONIA and this is where it all went wrong.

I called Sonia from SMARTUMA numerous times(never at her desk to take the call) and I have numerous emails asking for a response. She blatantly ignores my emails. She is incapable of doing her job. All I wanted was an update.

Long story short. I sent an email this morning to Sonia asking an update and to please escalate it to her Manager. An hour later I get an email that the claim is rejected.

I was told everytime I called in that Sonia is waiting for Quotes. I never saw one quote from her. All I got was a generic email stating the claim exceeded the Maximum amount. LOL thats funny, as I sent quotes well within the limit.

So if you cannot be transparent with your clients, please cancel my policy and I want to be reimbursed for wasting my money calling and running round to get quotes to assist you.

Not once was it mentioned that the claim was not valid. If you want to hide things from your clients by lieng that you waiting for quotes. Then I do not want t be apart of your business. Ill take it elsewhere.

If you need the claim rejection letter. You can email me and I send you a copy.