Mismart Combo (Scratch, Dents, Mags & Tyres)

So I registered a *** on the 9th of April 2025 for a tyre damage. I sent them photos of the damaged tyre as well as the quote to replace a tyre from Tyremart Boksburg. I have been following up with them since then, they keep telling me different stories that aren't making any sense as to why they're not getting back to me. The claim handler never even bothered to call or email me and give me an update. Everything was sent via their whatsapp channel and even follow ups. The last follow up was done telephonically.