MiSmart

I have been a client of miway for a while now. They introduced a cover to me called Mi Smart that I pay a premium of R60.43 for since 2019. when i added Mi Smart it spoke that it covers minor dents, scratches, and chipped windscreens. From last week 21/01/2020 i have been sent to pillar to post trying to put in a claim. its not available to claim on my app. i call the miway claim no ***, they tell me there is a dedicated division for this MiSmart which i called ***and spoke to a guy named Sipho who told me he cant find me on the system. WHAT? i left all my details for him to come back to me by end of day yesterday, NOTHING!!!! Why are they taking my money for a cover that does not exist! As i write this i have not received any assistance after numerous calls and explaining myself over and over again.