qC
quanita C

1 reviews | Active since Sept 2012

19 Jan 2017, 16:33

Misleading Rewards

<p>i purchased a vehicle in November and chose MIWAY as a prefered insurer, on December 1st 2016 i was chuffed at an email reading that i should select my reward, immediately i selected a woolworths which to my surprise gave me an error, thereafter i selected MC Donals Voucher and it went through saying i could redeem this withing 48hours. it is the 19/01/2017, almost 2 months have passed, ive called in only to be told that they will escalate it to the relevant department.Up until today i was not sent the vouchers offered to me and have yet had a reply from anyone at MIWAY.</p> <p> </p> <p>If this is my first contact with them, it leaves me terrified to even think about how they handle claim related matters.</p> <p> </p> <p>New Client and very disappointed!</p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply20 Jan 2017, 11:35
Official

Thanks for bringing this to our attention, we'll get an agent to give you a call and assist you.


Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply30 Jan 2017, 21:08
Official

Thanks for bringing this to our attention! Your query was forwarded to the relevant department who have since been in touch with you. Please give us a shout if you need anything else!

Best regards,
The MiWay Team