MISLEADING INFORMATION GIVEN

I was in an accident and after this accident it took them a week and a half not even to have record of this accident. i called then the operator then kindly assisted me.<br> on the friday she then called me and informed me that she hnas requested a settlement letter i need to give her the spare key of my vehicle and put me under the impression that my claim will be settled on the monday.<br> come the monday i heatrd nothing from them. <br> the Tuesday an investigator called my husband and asked a lot of questions - now my claim is being investigated??? why did you lie...<br> <br> you then said you needed to appoint more specialists and i feel that this is unacceptable.<br> <br> i will also be going to the ombudsman cause your company misleads people and lies to them.<br> <br>