Misleading information

I'm not happy with the misleading information I received regarding this claim.

The towing company has not contacting, I had to call in 20.06.2022 and find out what was going on, only to find out that the requested was sent to RO towing on Friday to collect the vehicle.

I had to Google there number and contact them myself to make arrangements to collect. I waisted alot of my time get this done.

On the morning of 18.06.2022 I called the claims department and the lady I spoke to told me the ronwic motors will contact me to make arrangements to collect, when I Called ronwic motors this morning they tell me the insurance company needs to make arrangements for the car to get there. What's a experience to receive when you are 5 years with a insurance Company and my service advisor was not helpful full at all. Up until now she have not contacted me with no info I had to speak to Leon the team leader to sort out all the answers thay I needed. Not sure if I will take up insurance with miway again in the future. If need be you can trace back the calls I made from the 15.06.2022