Misleading cover and lack of communication to correct on time by Miway Insurance

I joined Miway Insurance in December 2018, i specified the tracker i had on my Polo Vivo and sent proof of installation. My policy reflected that i was covered in a comprehensive insurace which included theft and hijack. In July 2019 i removed the option of car hire and the monthly premium was reduced as such. I then received an SMS saying i need to send proof of tracker installation, i forwarded the same email with attached proof of tracker they used when i joined them. Another SMS came in to say my "cover for theft and hijack was suspended". I made a call and consultant said my tracker does not meet their requirements and i must upgrade to "fleet management tracker".

There was no any communication sent to me regarding tracker upgrade after they received my initial proof of installation, instead they kept quiet misleading my cover by indicating theft and hijack was included using the same tracker they say its not meeting standards. I could have decided if it worth it to take Miway insurance from the begging if i was not misled by Miway regarding the tracker issue, they are interested on more number of sales that customers happiness.