Misleading and Unorganised

I had an accident you were of zero help as I had to wait for close to 2 hours at night (highly unsafe taking into account the fact that I'm a woman and that fact didn't seem to bother you) for a tow truck to come and tow my car. The following day I lodged my claim and was allocated someone to assist me in this regard, this keeps changing as I recently found out that a new person will be taking over. I called you guys more than 10 times with no clear answers. Why do you mislead your clients when you say you will give a report within 2-3 days when you know that's not the case? I keep talking to many different people and I have to keep calling you when you guys say that you will get back to me which you have never done. Then you have the decency to tell me that you have a high number of claims meaning you can't call back so does that than mean my case is not a priority as a paying customer? Then to be told that you can't confirm when you will tell me when the report will be ready is totally unacceptable especially when you are already falling behind with what you initially stated in your policy. My family members and I will be looking for a new insurance home