Misleading and Thieving their customers!!!

On the 17th November 2020 I have contacted Miway insurance to cover my Vehicle and Laptop. I was contacted by a sales agent, and had a successful cover taken with him.

I then asked him whether there is a penalty fee that is needed to be paid from my end should my claim be earlier that three months of the cover as anything can happen. The agent said no, the penalty fee promo ended 2 months ago. I also asked him whether Miway assesses credit scoring or the credit bureau and he also said no.

On the 19 November 2020, just 2 days after my cover, my car had been ******. A Heartbreaker, lucky for me that I had covered the car before such can occur.

I have been appointed an assessor (William Neethling) on the 24th November 2020, 5 days after my claim with them for my car and I have been appoint an assessor (Ray Naidoo) 6 days after my claim for my laptop. That is how much of time they waste at Miway.

The assessor (William Neethling) for my car contacted me on the 24th Nov 2020 saying that he wanted to meet with me soon, I agreed to it.

The next day (25th Nov 2020) I contacted him asking if we were meeting and he (William Neethling) said that I needed to go to the licensing office and deregister my ****** vehicle and meet with him thereafter. Had I not contacted him myself I would have not known what was needed to be done!

He also asked me that if I am aware that there is an early claim fee or penalty fee of R5000 that needs to be paid which the sales agent told me there is no such thing as that anymore.

William Neethling had not been effective in communicating with me and always seemed fast on the call, I had to ask him if there is anything else that is needed from my side and then he will tell me.

Yesterday (26th Nov 2020) I recieved a call from my second assessor for the Laptop, Ray Naidoo. This guy was literally non effective and rude on the phone!

I had to email him multiple times where he had answered my calls and had not spoken from his end whilst I could hear everything on his side. Eventually when I did get into contact with him he was utterly bad at service, a lot of attitude and he doesn't allow the customer to talk.

Following from Ray Naidoo, I had been asked by him if my first assessor (William Neethling) had sent me a consent form to fill in and send it back to them and truth to be told, all that I recieved from William Neethling is his details and nothing else.

I have received the Consent form from Ray Naidoo Yesterday, and it clearly states one of the requirements on the form is to authorize Miway to do a credit bureau check on me and my family.

This is totally ridiculous! What does my family have to do with my claim? Can't they come and interview them? There is so many personal details they want to dig into relating to my family! Has my family been paying my premiums that they need to check on them?

I have then requested all of my call records from Ray Naidoo and every other one with Miway insurance, he refused to send it saying that I will get it after my claim had been finalized. Why does Miway consultants say at the beginning of the call that "All calls are recorded for mutual protection and will be available to the client on request" When they are refusing to send it to me?

Ray Naidoo also quoted in his email:

"Hi Mr Ranjith

No problem

All this will be made available to you when your claim is finalized

Let me know if you are going to comply with my request as I will then know

Whether I must issue you with a Reasonable Request and failing to comply with the Reasonable with result in your claim being closed.

And by the way my Manager (Ashik Ramnarian) is copied in on these emails

Kind regards, "

What do you guys have to hide?

Does this manager also not have ethics to correct his worker?

This company had shown me no remorse and comfort from my first claim. I had joined them as my brother is with them!

They are *********, unprofessional and they mislead customers for their own pockets and profits!

This place is a no go! Full of lies from day one and when there is a claim that needs to be lodged, they scrutinize their paying clients so that they don't need to pay us and their assessors can be paid their comms for doing that to us!

Terrible service! Disgusting assessors!

I am proceeding to a commercial lawyer and the FAIS Ombudsman to SUE Miway for their Terrible Service!