Misleading and poor communication

Extremely disappointed with the "service" I have received from the client services department, in particular Nhlamulo Ngobeni and his MANAGER.

Good Day Mam’

I’m in the inbound department hence making an outgoing call is an issue.

I’ve forwarded your email to my manager . I will give feedback as soon as I get the response.

Thanks.

Firstly thanks for calling back right?

I never disputed that I made an error when I said that it was a 2011 model. I saw my mistake, I called and rectified it.

Surprisingly even when the car went for inspection they did not pick up that, it was a 2008 model Certainly you guys have systems in place that can trace/identify the year model, but you would rather wait until there is a claim and then bring it up.

I hope you have also listened to the call where I spoke to a lady in the client services department, who has advised that the only way I can get paid back the difference, is if I provide the cars papers, WHICH I HAVE ( to you)

I don’t see why I should type an essay when you guys have the recordings, in fact I would like to request the calls between myself and the lady in client services whom, in your opinion gave me misleading information.

I HOPE YOUR HAS MANAGER LISTENED TO THOSE CALLS TOO.

This was not a sales issue, my error was that I said it was a 2011 model while it is actually a 2008 model. I called to rectify the error.

THIS IS A CLIENT SERVICES ISSUE

When I called to change the model, the lady advised that I would get paid back the difference when I provide the car docs.

So what now?

Hi Tasneem, Busy Day , My Manager , had to go listen to the sales call , and on the call you confirmed after they asked you 3 times if it is a 2011 Model and you said yes, So as you confirmed the year model , we cannot refund the previous premiums only the ones from the time that it was corrected .

Hi I have had no feedback from you? Please call me on my cell phone only…