Misinformed

I am really disappointed in Miway, for the past few months there have been gliches with my policy for my vehicle. It all started with when I decided to cancel my policy then fortunately an agent called Faith made me an offer that I agreed to, from there they have been debiting my account only to find that my policy had been canceled even after I agreed to it being reinstated. I was told about a refund due to me for which I still haven't received because everytime when I call I'm taken from pillar to post, even today, I received a call from Miway offering me insurance only for me to be told that there's no policy under my name yet on the 2nd of April my account was debited. All this time I'm thinking I have insurance but obviously I didn't have any but the money they were quick to debit.

I'm thankful to the gentleman who assisted me today and I hope things will get better, but my overall experience from Jan to March has been quite a mess.