Miserably Inadequate

<p>Very Bad service, a star grading is not even deserved.</p> <p> </p> <p>On the 09 December 2016 was involved in a car accident, dregged by a company truck. Made a claim on the actual day and was assisted by Mmabatho (advisor), which she was very helpful and made the experience less of a hassle until the day the claim C801353 was authorised and handed over to the panel beaters. However few issues where encountered , Firstly it was an error of Additional Excess " age 25" charged in 2016 for a 2017 policy and that was resolved, secondly the panel beater only booked the vehicle in for the 24 January 2017 due to festive season break, the panel beater added additionals on the vehicle and emailed it to Miway on the 27 Janaury 2017 and there was no respond till I took the initiative call my advisor to ask what was happening on the 02 Febraury 2017, only to find that the assessor that the panel beater has been sending emails to was on leave, which does not make sense why was the email not sent to another assessor. However, on the 02 February 2017 I called in to ask the advisor, why is there no progress or updates on the claim. However, the issue was handed over to Wayne and he authorised the additions on the actual day, with no hassle and I was informed directly by the advisor and was email was sent to the panel beaters. On 06 February 2017 @ 11:30, I call the panel beater to hear how far are they with the vehicle, only to find that the assessor Bheki, that has been on leave only responds today on the claim and unauthorised the claim that was already approved by Wayne. This does not add up totally. I cannot be paying so much on my premium, pay excess and still be given a pathetic service, due to *********** staff that cannot communicate amongst themselves and make sure that they give feedback without taking hours or weeks to get back to a client. I cannot wait any longer, I have already waited a month for the vehicle to go to the panel beater, and another 2 weeks for additionals to be authorised. And in two days’ time, the vehicle will mark exactly 2 months damaged. I NEED A RESPOND NOW!!!!! It is now 15:30 and still no feedback, since morning. I will never recommend this insurance company to co-workers or my clients nor family and friends, worst service ever!</p> <p>As a client I feel that this could have been avoided as it is the company's duty to make sure that a client is offered the best service and value for money as promised.</p>