MiRewards Payout

<p>A few months ago, I enquired about MiRewards and when they were going to be paid out and I was informed that I missed a months insurance instalment and thus I wont be getting such rewards.</p> <p> </p> <p>I was shocked as to how I could miss insurance payments as they are monthly debit orders so its impossible.</p> <p> </p> <p>I enquired about the relevant month which they said I missed and went through my bank statements only to find that the debit order was taken from my account a few days later instead of the normal 25th of each month. I sent this bank statement to MiWay as proof that I paid.</p> <p> </p> <p>I called MiWay Consultant by the name of Lorraine Cindi and she informed me that the instruction for debit orders was sent to my bank on the 23rd instead of the 25th hence the instalment bounced but to ratify the error, the instalment was pulled on the 7th of March. We followed up this matter with her manager and they both informed me that they have fixed the error and that I should get my rewards on the 25th of November 2016.</p> <p> </p> <p>Today is the 5th of December 2016 and I haven't gotten anything from them, when I call them, the consultants, they tell me that I do not qualify for the rewards as I missed an instalment in Feb 2014 (The same instalment that was supposed to be corrected on the system). When I call the consultants, it seems like they dont even know what to do cause they pass me on to the next person.</p> <p> </p> <p>The service I am getting is so terrible!!</p> <p> </p> <p>Sizwe Msomi</p> <p> </p>