MiRewards not paid after 3 years as per contract

Hello Peter,<br> <br> According to MiWay's terms and conditions, if you are a loyal Client for 3 years and you never miss a premium payment in any of the 3 years, they will give you an average off the premiums equivalent to 1 month's premium.<br> <br> I have been a loyal client for 3 years 20 days and I never missed a premium, but they have not made payment to me and they are not willing to.<br> <br> Their reason is that there was a resubmission in September 2014(which was succesful if I may add)<br> <br> My problem is that the premium was paid in full for that month(September 2014) meaning I never missed any payment in my 3 years and 20 days that I have been with MiWay, and it is not even listed anywhere in their terms and conditions that should a premium be resubmitted you will forfeit your rewards.<br> <br> So MiWay has 3 choices.<br> <br> 1. Recalculate manually and give me what is due to me.(The system only does what it is programmed to do, human intervention sometimes is needed, the system can not read and understand the terms and conditions)<br> 2. Refund me the premium for September 2014(Because they making it like it was never paid)<br> 3. I take Miway to an Ombudsman and insure with another company.<br> <br> They chose<br> Angry Client