zZ
zama Z
1 reviews | Active since Apr 2015
13 Apr 2015, 16:02
Mirewards not paid
I took up an insurance with Miway online and was told that I will be rewarded after 3 months of consistent cover. I met the requirements but every time I call client services the call centre agents never give me a straight answer. I am told that they will escalate it to accounts and get back to me but this never happens. I have spoken to 3 different agents who have all promised to call back but haven't. It's been 3 weeks now.<br> <br> I am really disappointed in Miway for not delivering on their promises. I must say that at this moment it definitely isn't going my way. You should consider changing your name.
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Replies (1)MiWay Insurance's replyOfficial
20 Apr 2015, 13:49Hello zamged,
We're so sorry for letting you down, and we assure you that this is not the MiWay way! Nadine has been in touch to discuss your concerns with you in more detail and she also confirmed the date you'll receive your reward in the future.
Thanks for understanding and please don't hesitate to call us if there's anything else we can help with.
Kind regards,
The MiWay Team
We're so sorry for letting you down, and we assure you that this is not the MiWay way! Nadine has been in touch to discuss your concerns with you in more detail and she also confirmed the date you'll receive your reward in the future.
Thanks for understanding and please don't hesitate to call us if there's anything else we can help with.
Kind regards,
The MiWay Team
MiWay Insurance's reply20 Apr 2015, 13:49
Official
Hello zamged,
We're so sorry for letting you down, and we assure you that this is not the MiWay way! Nadine has been in touch to discuss your concerns with you in more detail and she also confirmed the date you'll receive your reward in the future.
Thanks for understanding and please don't hesitate to call us if there's anything else we can help with.
Kind regards,
The MiWay Team
We're so sorry for letting you down, and we assure you that this is not the MiWay way! Nadine has been in touch to discuss your concerns with you in more detail and she also confirmed the date you'll receive your reward in the future.
Thanks for understanding and please don't hesitate to call us if there's anything else we can help with.
Kind regards,
The MiWay Team
