MiRewards from Miway

Today I phoned them to enquire about MiReward that you get after three years if you are claim free and if your premiums is paid on time. Anyway I had an issue with my bank on 25th May 2018 as all my debit orders that was block went off. So this means when MiWay's debit order went off there was insufficient funds available. I immediately contacted Miway as soon as I noticed that the debit order was unsuccessful and informed them of the situation I had with my bank and I arranged with Miway for the debit order to go off on 04th June 2018. Everything was sorted and a few days later I received an e-mail stating that I will receive MiRewards paid out to me in my account on 25th June 2018. No money was transferred on said date up until today when I phoned them to find out why nothing was paid out as yet. I spoke to a consultant named Collin that informed me due to my late payment on, 25th May, the last month of my three years of paying on time and being claim free I do not qualify for MiRewards. I informed him of the situation I had with my bank and that I made payment arrangement with them immediately and he just told me that I forfeited MiRewards. I then ask him to speak to his manager to which he told me to hang on as he would go call his manager. A few minutes later he answered the phone saying his manager is on the other line and that he would say exactly as what he told me as to me forfeiting the rewards due to late payment. I got fed up arguing with the consultant and told him that I would rather change my insurer. I have been a loyal client paying for three years on time without any issues and just this one time I had a late payment due to a bank error I got treated like I was worth nothing to them. They did not even consider trying other options to help me with my query. This was the worst service I have ever received from any business I have transact with. Thank you and I hope that this would help others.