MiRewards

I called Miway at around the 13th October 2015 to find out about MiRewards and i was told that they system couldn't do the calculation since it appears that i will get my reward on the 12th October 2016. Which i don't understand since i have been with miway for 3years and have never claimed nor skip any payment since the 12th October 2012. I called again today on the 2nd November 2015 and I was told that my payment went late on the 12th October 2012 instead of 4th October 2012<br> <br> my argument was that, if payment went late then why do i forfeit the entire 2012?<br> shouldn't the system start counting from October 2012 until October 2015 to complete full consistence cycle? <br> then if not, why does my cycle then has to be revert to new 3year cycle, while all payment were done throughout 3 years.