MiReward Payment

I was recently made aware that I should check to see if I received my final MiReward payment which would have occurred last year June, for some reason I never checked.

When I checked I saw nothing was paid. I contacted MiWay to enquire what was the issue and I was informed that I had missed a payment which 'resets' the MiReward incentive.

I went through my bank statements and discovered there was a debit order issue on the 25/04/2017 due to a change in banking details. When I noticed the problem at the time I contacted MiWay to pay over the premium as I was obviously worried about my insurance lapsing. I was told this was not the case and a second debit order run will happen and only then if there problems will it lapse. On the 5/5/2017 this debit order run eventually occurred and everything was fine.

My irritation now is that the above is seen as a missed payment so the MiReward is lost even though the payment went through. I have been with MiWay since June 2012 and never have I missed a payment. Now because there was a payment received slightly later I lose out on the reward. Surely that is not right?