***********, ****ming consultants

I have been with Miway for 5 years and what I'm experiencing now is TERRIBLE. A month ago I called MiWay as I was shopping around for a personal car insurance and unfortunately their rate was too high for the new car I wanted to insure. Fast forward, I insured my new car(Kia) with another company and I called MiWay to cancel my insurance for the other car (VW) as I was promised a better rate on the current company the Kia is insured with. I was transferred to a lady at the finance department who convinced me to stay with Miway for the VW and I will be given a better rate, I told her to call me later so I can talk to my husband. A day later I receive a message saying I am insured with Miway on the (Kia). So the lady went on without my permission and opened a policy for my car (kia) without my confirmation. They even debited R1200.30 for the kia and R800 for the VW. I am Very ANGRY. I called in and I was told she will call me back after the investigation(72hrs). I called after 4 days to check on the case and I was told the recordings confirm that I did not authorize for an insurance on my kia, I was told she will call me back to finalize everything. As I'm writing this, She never called me. I am fuming after the inconvenience they have caused me plus the very bad service. Miway are you ****ming your clients now??? I want my money back! and a damn explanation of what is happening!