1 reviews | Active since Sept 2016
MiMay Sucks - Useless insurance company
<p>Yesterday (08 Aug 2016) on my way to work my car broke down and i called MiWay at 07:32 for a road side assist to help me tow the car to a garage, a case was opened and i was promised that the breakdown would arrive soon so i waited.<br />At 07:53 i received an sms saying a breakdown was dispatched and should arrive soon and so i waited.<br />At 08:03 i received a call they were checking if the breakdown had arrived yet and i told them i'm still waiting and they assured me that they will follow up and call me back and so i waited.<br />At 08:50 they called again and told me their service provider had cancelled on the last minute and they will find me another breakdown to come and assist me and so i waited.<br />At 09:02 i decided to call them again to find out what was causing all the delay and they told me they will find out how far the breakdown was from me and call me back and so i waited.<br />At 10.28 they decided to call again and told me all their service providers don't want to come to my area because there's a strike and people are blocking the road, i was so surprised coz i leave in that area and i was on the main road there was no strike there, so they told me i must wait they are trying to get another service provider and so i waited.<br />At 11:06 i deceided to call them again and find out whats happening and i was told they found another breakdown and it will arrive soon and so i waited.<br />At 11:26 i received an sms saying a breakdown was dispatched and should arrive soon and so waited.<br />At 12:28 i received another call and i was told no one want's to come because of the strike but i must wait they will try to find someone who can come and assist me.</p> <p>At that time i was fed up of the wait and the lies about a strike which didn't exist so i decided to call a breakdown my self and i asked the guy if they work with MiWay and he told me they don't like to work with MiWay because they don't pay them on time; That's when i realised that that is why the service providers were making up stories about a strike, so i decided to pay that guy myself and he was able to help me.<br />Today (09 Aug 2016) i received an sms from MiWay saying the breakdown tow was canceled by operator.</p>
We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued. Michael will be in touch soon to discuss your concerns .
Best regards,
The MiWay Team
We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued. Michael will be in touch soon to discuss your concerns .
Best regards,
The MiWay Team
Please accept our sincere apology for not getting things right initially and for any hassles we have caused you. Thanks for giving us an opportunity to assist and please be assured of our commitment to always deliver awesome service.
Please let us know if you need help with anything else!
Best regards,
The MiWay Team
Please accept our sincere apology for not getting things right initially and for any hassles we have caused you. Thanks for giving us an opportunity to assist and please be assured of our commitment to always deliver awesome service.
Please let us know if you need help with anything else!
Best regards,
The MiWay Team
