LM
Londani M

1 reviews | Active since Dec 2018

28 Aug 2024, 07:27

Midway agents lie to secure sales. Take caution!!!

I was called by an agent to claimed to be a lead wanting to give me a quote to save me money and I agreed to listen, she handed me over to an agent that **** to me during the call. She **** about the excess I'd have to pay and made it sound like I would be paying less than I do with my current insurer so I agreed to the quote. Days later I was contacted and informed of the excess that the agent had **** about in odder to bring down my premium. She told me the excess would be 7000 but I got a call days later from their QC telling me intact the excess was +50000. This was after I had canceled with my insurer and tracking company. Now the admin was with me to undo the whole thing. The agent I spoke to told me it was my problem now and I would have to fix it. Disappointed in this company and quality of employees they bring into their team, the fact that they use lies to secure sales is beyond disgusting! I am very disappointed.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply28 Aug 2024, 07:28
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.

Best regards,
The MiWay Team