Mi Way....very disappointing

My experience with Mi Way Insurance was highly disappointing. I submitted a claim in August 2021 as a 3rd party when one of their client’s vehicle collided with the rear of my vehicle while I was stationary on the N2 Freeway due to an obstruction in front of me which made it impossible for me to proceed. The client in question collided with the rear of my vehicle as he could not stop his vehicle on time. However, MiWay refused to make full payment for the damages to my vehicle although their driver claimed full responsibility for the damages. I resorted to submit my claim through my insurance company. Only then did MiWay take full responsibility and seemingly paid for the total cost of the damages. Due to Miway trying to worm out of paying for the total damages to me, the finalization of repairs to my vehicle took almost 5 months causing undue stress, inconvenience and loss of work hours to me. MiWay showed no empathy and were unprofessional with their delaying tactics. Having had this experience with MiWay, I can say that they in no way showed their commitment of being fair, objective, impartial, courteous and perform their work with respect and dignity.