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Bongani B

1 reviews | Active since Oct 2013

23 May 2017, 10:41

Mi Way will squeeze an additional premium when you cancel your policy and deliberately make it a painful process!

<p>Ive been trying to cancel my policy after EASILY getting a better qoute from another company. After informing MiWay of my cancellation request i was put on hold for serveral minutes and then the call dropped (shameful tactics).</p> <p>Finally while being transferred from one agent to another to process the request i asked for the email confirming the cancellation which i havent recieved even now, this was yesterday (22.05). I called today (23.05) to get confirmation of the cancellation date of my policy, after i inform an agent my call is about cancellation i get put on hold for several minutes again! (shameful).</p> <p>After being on the phone so long, when i request the end date be this month i was told the payment for this month has already been processed there is nothing they can do! So a premuim will go off this month whether i like it or not. </p> <p> </p> <p>This is how MiWay treat their customers when they try get better service somewhere else!</p> <p> </p> <p> </p> <p> </p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply23 May 2017, 11:05
Official

Thanks for bringing this to our attention. We will look into this and get back to you with feedback.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply29 May 2017, 12:30
Official

Please accept our sincere apology for the delays you experienced! We're really sorry that you had to cancel your policy with us. Your cancellation letter has been sent to you as requested. Please feel free to give us a call if there's anything else we can help you with.

Best regards,
The MiWay Team