MI way WI drive service provider dissapoints

Booked a WI drive from MI way on 13/01/2020 ref nr *** MI WI drive was confirmed and set for pick up at 19h30 I then get a sms from the allocated service provider road trip to say that my driver is outside and that I should make use of the driver within 15mins of my booking time and his cell nr was available. This cell nr was incorrect it was the cell nr of another driver who was at home I then ask him to send me the nr of my allocated driver. I eventually made contact with him at 19h37 at this stage I was still inside the venue on my way out and told him I'm on my way. We met up at 19h56 and made our way to the car which was another 5 mins away. Then we met with the lead car which said the trip was cancelled. At the same time MI way also contacted me to confirm whether all is good I explained to them that the driver said the trip is cancelled they said no its still active and the driver should continue with the trip. However the trip was cancelled by road trip I then phoned the drivers call center and he said the driver cannot wait for me for half an hour and has other trips to attend to then the drivers drove off. I mean wat kind of service is these people rendering to us MI way clients. Firstly they send me incorrect contact detailsof my driver. And I had made contact with the driver within 15mins to say I'm on my way. And from the venue to were we met the driver was another 10 mins. Hence the reason why we only met at 19h56. So why do they cancel the trip without MI way knowing. I suggest MI way not to use this service provider in the future. I also want to know by MI way does this count as a completed trip and I loose trip without making use of the service which was cancelled by the service provider.