LM
Lisa M

1 reviews | Active since Nov 2018

19 Nov 2018, 10:38

Mi Way the worst insurance

I got involved in a car accident on the 1st September 2018, ever since I was not paid despite all the follow ups that I made. Instead of paying what was owed to me, I was told that I had another insurance so I must claim half from them but when they deducted the premiums, they never deducted half.

Still awaiting till to date.

0
Replies (3)
MiWay Insurance
MiWay Insurance's reply19 Nov 2018, 10:56
Official
This is not on and we’ll be sure to get to the bottom of what went wrong. In the interim, please accept our sincere apology for any upset you have experienced. An agent will be in touch shortly!

Best regards,
The MiWay Team


LM
Lisa M's update23 Nov 2018, 07:49
Reviewer Update
It does not end there, before I took my car for the doors to be repaired, I made several follow ups about the payment. Based on what your consultant told me that the money will be paid in three days time, I took my car for the doors to be repaired. After 3 days there was no payment and I sent your consultant emails which were ignored and I kept on inquiring and it did not even help. I was supposed to give that guy R3500 for fixing the door, my car was there occupying space for nothing and those guys fiddled with my car now I have to replace the gearbox and because they are many nobody knows who did what, of which it is still myway's fault because I took it there believing that the money will be in my account in 3 days time. Till to date.
MiWay Insurance
MiWay Insurance's reply23 Nov 2018, 08:47
Official
We’re so sorry to hear that your recent experience with us has not been a pleasant one! One of our agents will be in touch to discuss your concerns with you in more detail and to see how we can make things right.

Best regards,
The MiWay Team