Mi way , Ross champion - disappointment

Mi way customer is absolutely terrible . I had a claim to be done on my mag wheels . Mi way gave me two options . I can either get paid out and do it myself or get it done professionally at Ross champion which out sources this type of work . I chose the latter . After getting a quote and being approved . My mags was dropped at the service provider Ross champion mount Edgecombe which they then gave me another quote the next day and mi way declined and opted to pay out instead. To my knowledge, according to mi way previously speaking to a mi way consultant , they advised me that I do get paid out I can do it personally , so I did chose that since the second quote was rejected . I then contacted Ross champion the next day to follow up when can I pick up my mags and their response was that they dont give it back if the insurance provider is going to do a pay out . So I did take it up with mi way and cancelled the claim altogether. In doing so I was advised by both mi way and ross champion that my mags will not be touched and it will given just how I gave them . Once everything was fine , the rims was picked up by my brother since I couldn't make it ( due to personal reasons ) , we found out that the mags was already started and prepared to be repaired even though the claim was cancelled aswell as not in the coverable amount . It's now being two weeks , I'm in a position that's worse than I started . My mags had to be stored away and I had to now borrow a set of rims at my own cost , mi way refuses to get back to me and keeps on saying that the escalating the problem with ross champion. I'm absolutely disappointed in both providers . They have now making go into the path of legal action . There's still no response from both providers . I urge customers not to delay with both of them as they lack professionalism