GS
Granwald S

1 reviews | Active since Jul 2019

05 Dec 2021, 12:58

MI WAY: R119 , CASH BACK AFTER 6 -CLAIM FREE!

<div>My Mother in-law has been a loyal client/customer with Miway since 2*** CLAIM FREE , until she sold her car. When She called them to Cancel , after answering all their questions they ask and reasons why you are canceling , She had some questions for them . BUT THEY HAD NO CARE FOR WHAT SHE WAS ASKING- She got ‘CASH BACK’ of R119 and change AFTER 6 YEARS of not making one claim! When she asked about why the small amount of cash back they were quickly to re-route the conversation and couldn’t give any reasons . THIS IS TERRIBLE FOR A MASSIVE COMPANY LIKE MI WAY TO TREAT LOYAL CUSTOMERS IN THIS MANNER !I will never recommend them to anybody - All or many insurance companies guarantee cash back after 1 year of not claiming or monthly cash back benefits. I hope someone at M I WAY sees this and reach out to me .</div>

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Replies (3)
MiWay Insurance
MiWay Insurance's reply06 Dec 2021, 09:12
Official
We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around. 

Best regards,
The MiWay Team
 
GS
Granwald S's update06 Dec 2021, 11:08
Reviewer Update
Thank you so much for taking time to read and reply to me . I hope that something will done and look forward to sorting this out . Will wait on someone to get in touch with me .
Thanks again
GS
Granwald S's update03 Jan 2022, 08:19
Reviewer Update
It’s been almost a month and no one has reached out as promised . This is typical - when it’s really time to look after your clients there’s always a delay but let the client be late on 1 payment - Then you reach out so fast , to tell us that we won’t be covered .
DISSAPPOINTING!!!